Returns

Returns policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund/an exchange. Please see below for more information on our return policy. 

RETURNS

All returns must be posted within  30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

Before sending an item back to us please complete the form below to let us know the reason for return. We will contact You afterwards to accept the form and give You the green light to send it back.

You are responsible for any return delivery costs unless we have sent You wrong item.

Please make sure to return everything unused, as new with original labels/tags and with all original packing undamaged or unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product, including its packaging, is not returned in a suitable condition, we reserve the right to refuse the return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 14 days from the receipt of your item to process your return/exchange/return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the email  below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

ascendit.shop@ascendit.center

Terms and conditions

Brand New Condition
All returned goods and their packaging must be in brand new pristine condition, suitable for re-sale to another customer.  Labels must be attached to the product. Damaged packaging will only be accepted if the damage was the minimum amount necessary to open the package and inspect the goods or if the damage was caused in transit. 

Lost in Transit
If a returned item is lost in transit, you will need to make a claim against the carrier.

Wrong or Faulty Goods
If we send you wrong or faulty items, goods you never ordered, or substitute goods you prefer not to accept, we will refund or issue a credit note to cover your return delivery charges providing you obtain our consent by email and use the return delivery method that we stipulate. Customers shall pay return delivery charges in all other instances.

Returns form

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