Privacy Policy

THE CONFIDENTIALITY OF COMMUNICATION AND SAFE PROCESSING OF PERSONAL DATA ARE OF PRIMARY IMPORTANCE TO US

Confidentiality

We provide a number of different kinds of services for your use. In order to provide the services, we process information about you and the services you use, and maintain confidentiality and your privacy in such a manner that outsiders will not know the content or existence of our interactions.

Data protection

We take a high data protection level into account in all our operations: we process data in a confidential manner. We ensure this by using appropriate technology and data security solutions and ensuring the confidentiality of the data with administrative measures.

What type of information do we collect?

In order to agree on the delivery of services, we require sufficient information about you.  We need your contact information in order to communicate with you, to deliver products and services to you, and e.g. to inform you of changes in services. In addition, our services require providing different kinds of data based on which we can identify you individually and improve the service to be suitable for you. In some services, legislation obligates us to collect sufficient data about you to deliver the service. We also provide services that require providing your data in order to use them. Due to the nature of our services, the processing of personal data is an essential and inseparable part of providing certain services, even though in the service itself we will not process your name or other information that directly identifies you as a person.

Customer data generated from transactions and use of services

When you  contact our customer service or use our other interactive service channels, we may record or otherwise save our conversation in order to verify the transactions. We retain these recordings only for the necessary time period and take into consideration data security factors when storing the recordings. The recordings may also be used for training our personnel and to ensure and develop the quality of our services.

When you use our services on a browser, app or separate device, different kinds of data regarding your visits and use are saved. Such data include e.g. the IP address you use, browsing data or cookie data. In addition, we collect your information via the online services and mobile applications you use or devices using these services.

Cookies

Modern websites and services are based on a technology known as cookies that we use on our website. Cookies are small, user-specific text files that are saved on your browser. The server may later read the cookie installed on your browser and in this manner your browser may be identified as having visited our site previously. In this manner, you will get the best possible user experience on our website. With the help of cookies, we may also collect data e.g. regarding the devices, browser and objects of interest of the users visiting our websites. The collected information can be used also for analytics, improving user experience and targeting marketing both in our own and our partners’ advertisements. We aim to provide you with targeted content so that your user experience would be as smooth as possible. We use both our own and third-party cookies. The third-party cookies we use include e.g. DoubleClick, Facebook, Google Analytics, HubSpot and Smartly cookies. We monitor the functionality of the e-mails we send and we wish to ensure that you only receive communication from us that interests you. This means that we can follow which e-mails we have sent you and connect this data to your customer data. Therefore, when you call the customer service and ask e.g. about the offer you have received, the customer service person knows which message you have received and which offers have been sent to you. You may disable the use of cookies in your browser settings, in which case you may lose a part of your user experience. If you disable the use of cookies, our website may become slower and the use of some features may be prevented. In this event also our possibilities to develop our services in accordance with your user preferences is hampered, and we cannot provide you with adverts targeted for you on the website.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We use Stripe Payments services who process our payments for us. You can look up their Privacy Policy here https://stripe.com/en-gb/privacy

As a PCI Service Provider Level 1, Stripe offers the highest possible level of payment processing security.

☑ Stripe is encrypted. This ensures the security and integrity of information through encrypting all credit and debit card numbers. In short, Stripe exceeds the industry standards.

When you acquire a service from us, we make a contract with you. In order to implement the service agreed upon, such as delivering the products you have bought, we process necessary personal data, for example your invoicing data. We process your data when we have need for it in order to implement our appropriate interests (legitimate interest). The processing may be done to ensure the functionality of the services and for their improvement and to develop business operations (e.g. based on your purchase history, evaluating the need of future products that will be ordered for the warehouse). In such processing, we process your data typically as a part of a larger mass and we do not aim to examine your data specifically. By evaluating the data of a large group of people we can e.g. develop our services based on accurate and up-to-date information. In addition, with our legitimate interest, we offer you our services that you might be interested in. We will process a part of your personal data based on the consent that you have provided. Such processing includes cookies used online that improve the functionality of our services. When we process your data based on your consent, you can cancel your consent at any time. In exceptional situations we may process your data in order to protect vital interests. Such situations are life-threatening situations where we can reduce the threat by processing necessary information. Protecting vital interests might include, for example, finding out buyers from our register if a device we have sold were to manifest some dangerous manufacturing fault. In addition, we process personal data for compliance with our legal obligations.. Such obligations include retaining invoicing data separately for a legislated period of time.

Profiling

We wish to customise and develop our services, marketing and other interaction to suit you. For example, in our video services we will recommend interesting films that might interest you based on your viewing history. We can target the marketing of products that may interest you in our direct marketing. In order to form a marketing target group, we can process your age, purchase and payment history, place of residence, contact information, cookie information and other information and external classifications, such as the average size of a household of the postal code area of your invoicing address. When profiling, we therefore utilise both collective information and information directly related to you. We use automatic credit check in our web shop when you purchase products or services with a credit purchase. In some cases, the purchase may be prevented due to credit history issues. In this case, please contact our customer service so that we can look for an alternative solution.

Updating and specifying personal data

When you use our services we will ask you for your personal data. If your data has changed, we ask you to update the changed information to us. If you detect an error in your own data, you can fix this by notifying us via self-service or our customer service channels. In addition, we update and specify the personal data regarding you from other sources. We may, for example, receive your contact information from our partners for marketing purposes. We aim to keep your personal data accurate and up to date.

The retention period of personal data

We retain your personal data only for the necessary time period. The retention period for your personal data varies depending on the service and the nature of the data. When the retention period for the data has terminated, we dispose of the personal data either by removing them or making them anonymous (i.e. anonymisation of the data in question). For example, we process your customer data for the entire duration of the customer relationship and due to certain legal obligations also for a required period afterwards or, based on our legitimate interest, for direct marketing purposes. On the other hand, the retention period of the data collected in connection with producing the services may be quite short. Please note that the public comments or other content you produce on our online discussion forums may remain visible even after your customer relationship with us has ended. We regularly evaluate the need for the retention period of the data and evaluate their purposefulness as technology and use needs develop.

Marketing

We constantly develop and produce new services and introduce new products that correspond with our customers’ needs in a changing and developing world. To be able to tell you about such products and services, we use your personal data for direct marketing purposes. We may be in contact with you by letter or phone and also via e-mails, text messages, and other methods of communication. We may also be in contact with you as a potential new customer when we have received your contact information e.g. when you participate in our competition or an event we organise or in another way. If you do not wish to receive marketing communication from us, you can let us know i.e. via your profile page or customer service.

Disclosing personal data

When we provide services, we may disclose your personal data also to our subcontractors or partners when they need to receive your data to e.g. provide a service. Such needs include e.g. sharing your delivery address with a small parcel delivery company so that they can deliver your purchases. On our website, we use different kinds of techniques enabled by our partners for analysis and marketing purposes. When providing these services, we disclose personal data to the service provider. In these cases we do not disclose personal data that identifies you, but technical data enabled by the service, for example with the help of cookies. These services are very common properties of modern websites. You can read more about our cookies in this privacy notice. We produce some of our services in cooperation with our partners. To provide such such services, we disclose your personal data to the service provider. In some cases, using the service requires that you approve the privacy notice or terms of the service provider before using the service. Third parties process your data for their own purposes in accordance with their privacy notice. Before disclosing the data, we ensure that the disclosure is in accordance with the law.

Assisting authorities

Some authorities, such as data protection authority, police or emergency centre authority are entitled to receive your data in order to implement their legislated duties. We can also disclose your data to other authorities or parties with the decision of a competent authority or a court of law within the limits allowed by the law.

Your rights regarding processing of Your data

You have the right to influence the processing of your own data.

You have a right to check what data we process on you. You can access your own data in the profile section of our online service.

If you notice incorrect or outdated data in the personal data we process, we ask you to correct the data either via self-service forms or our customer service. With your up-to-date information, we can provide you the best possible service.

In the profile page section of our service you can cancel the consents that you have given, such as marketing consents. If the consent is related to using a particular service, you can cancel the consent in the manner described in the service in question.

You have the right to receive the data you have provided yourself if processing them is based on a contact between us or a consent you have provided. Services related to this are available as in-built properties and accessible by you via you profile page online but you can also be in contact with us via our customer service.

You have the right to request us to remove the data that are no longer necessary for its purpose of use. We do our best to remove such data automatically, but if you, for one reason or another, notice outdated or unnecessary information in our processing, you can contact us through our customer service.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and our contact information

If You have any questions regarding our policy feel free to contact us directly via email.

 

Ascendeet Limited trading as Ascendit

19 Hendon road

WN5 0QG

Wigan

email: ascendit.shop@ascendit.center